Privacy policy
Plain-English information about the personal information this website collects and how it may be used.
Template note: Complete the legal entity/ABN fields in assets/site-settings.js and review this policy against the final CRM, analytics, advertising and service-provider setup before launch.
1. About this policy
This privacy policy applies to at (“we”, “us”, “this website”). It explains how personal information submitted through this website may be collected, used, disclosed and stored.
2. Information we may collect
Depending on how you use the website, we may collect your name, phone number, email address, job suburb or location, company/site type, project details, dimensions, timing, and other information you choose to include in an enquiry. We may also receive technical information such as your IP address, browser/device information, referring page and campaign parameters.
3. Why we collect it
We collect information so we can receive and respond to enquiries, understand the requested work, refer enquiries to a suitable independent service provider, improve the website, measure marketing performance, prevent misuse and meet legal obligations.
4. Referral to service providers
When an enquiry is referred, the relevant contact and project details may be provided to that service provider so they can assess the job, contact you and discuss quoting or scheduling. That provider is responsible for its own handling of personal information after receiving it.
5. Service providers and overseas processing
We may use third-party website hosting, CRM, form-processing, email, analytics, advertising or security services. Some providers may process data outside Australia. The final production setup should be reviewed so any material overseas disclosures can be identified here.
6. Cookies and analytics
This website may use cookies or similar technologies for essential functionality, traffic measurement, attribution and advertising where configured. See our cookie policy for more information.
7. Security and retention
We take reasonable steps appropriate to the website and systems in use to protect submitted information from misuse, interference, loss and unauthorised access. Information is kept only for as long as reasonably needed for the purposes described above or as required by law.
8. Access and correction
You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before actioning a request.
9. Complaints
If you have a privacy concern, contact us first so we can review it. If Australian privacy law applies and you are not satisfied with the response, you may also have the right to contact the Office of the Australian Information Commissioner.
10. Contact
11. Updates
We may update this policy when the website, providers or legal requirements change. The version published on this page is the current website version.